What are managed IT services?

In today’s competitive business landscape, companies are relying on technology to improve their offerings, streamline their processes, and protect their data. But remaining one step ahead of the competition is no easy task, especially as technologies – and their associated risks – evolve at such staggering rates.

More and more businesses are turning to managed IT services providers. In this article, we’ll explain what managed IT services are and how they can benefit your small- or medium-sized business. Let’s get started.

What are managed IT services?

Managed IT services that allow you to outsource IT tasks and operations to a service provider. The managed service provider then assumes continuing responsibility for select IT systems, including maintenance, monitoring, management, and problem resolution.

“Rather than wait for an event to start delivering services, the service provider creates a scope of monthly services to deliver to the client… this is the difference between being called when something breaks and overseeing the account long-term to prevent breaks.” – Forbes

What services can I outsource?

Managed IT service providers can deliver a whole host of support services, including security alerts, software updates, business continuity, cloud-based solutions, patch management, data backup and recovery, and more on a variety of client devices, including desktops, laptops, servers, networks, storage systems, and applications.

How are managed IT services priced?

Typically, managed IT service providers price their offering on a monthly subscription basis. The price will depend on several factors, such as the number of devices, the level of support, and the size of the business.

Managed IT services usually start with an assessment of your company’s current technology solutions. This helps identify risks and vulnerabilities, as well as opportunities to implement more effective, potentially cost-saving IT.

Benefits of managed IT services

The global outsourcing market is valued at over $85 billion, and this number is expected to rise.

Here are just some of the many benefits of outsourcing your IT support to a managed services provider (MSP).

Cut costs

The traditional in-house IT support services take demand up to 70 percent of a business’s IT budget – and that’s just to keep business-critical systems running. MSPs offer a support model that not only reduces upfront expenses but helps reduce the occurrence of costly IT disasters.

Reduces risk by proactively mitigating threats

Small- and medium-sized businesses are targeted by cybercriminals, as they lack the more robust security defenses of larger organizations. MSPs can identify vulnerabilities, manage a data backup and recovery system, provide 24/7 network monitory, and more.

Level the playing field

Big businesses typically have both in-house and off-premise support. Smaller companies just don’t have the resources to follow suit. Employing managed IT services enables your business to take advantage of the latest insights, innovations, and expertise, evening the playing field between you and your larger competitors.

Predictable monthly costs

Every dollar counts. And all tech investments come with additional costs: security, installation, training, storage, and more. Enlisting an MSP can allow you to streamline your IT budget.

Effective solutions

Technology is a growth driver, and accessing the latest and greatest is key to maintaining your credibility and industry authority. A top-quality MSP can connect your business to alternative IT solutions designed to boost productivity, strengthen security, improve client experience and customer service, and more.

Compliance

If you’re in an industry that is subject to rules and regulations regarding data storage, privacy, and other tech-related issues, compliance is a top priority. An experienced MSP can help you cross your T’s and dot your I’s.