As someone who works in the retail industry, you’re likely seeing many of your competitors using new technologies you figure you’ll need eventually. One of those is VoIP (or Voice over Internet Protocol) technology that digitizes your phone system. It’s an effective escape from the burden of standard telephone service and receiving expensive bills.
How VoIP improves small businesses is exponential based on the above alone, though it expands into myriad features capable of reinventing your retail business. However, before you use features like digital assistant, find me/follow me, and using wireless technology, you need to know what to do to get yourself set up.
One great thing about VoIP is it’s extremely easy to set up for immediate use. A major reason is it merely uses your existing Internet line and doesn’t require bulky equipment around your office. Even so, what should you do to get yourself ready to use VoIP? You do have some things to keep in mind so your retail store transitions smoothly.
Checking Your Network Connection
High-speed Internet is a must for VoIP to work at optimum level. If you haven’t checked your retail office Internet connection for a while, do a test now. While most VoIP providers check for you, don’t always assume they’ll do it automatically.
When you have a healthy Internet system, you’ll enjoy the best benefits VoIP brings. You need a fast-moving Internet line to keep up with the phone call demands your sales team faces every day.
The same goes for communicating with your employees when needing to relay information. VoIP gives you quick access to them through different means (including mobile extensions), though only a quality Internet line sustains speed.
Determine How Many Calls You’ll Receive
Do you really know how many calls your retail offices receive every day? By estimating how many incoming and outgoing calls you have per day, you’ll make a wiser decision on which provider to go through and which VoIP features you’ll need.
The features you receive are numerous, yet you may not need all of them. Even though VoIP usually charges you a flat rate per month, some services charge extra for specific features. By properly auditing your call volume, you’ll get more for your money.
Setting Up Backup
You should have backup for everything already, though you need the same for your VoIP service. Many providers give you storage in the cloud, which sets you up for protecting call data. During a power outage, you’ll be able to retrieve all data instantly anywhere you locate an Internet connection.
When a disaster occurs, you don’t have to worry about losing your phone service either since you’ll get it operating again directly online.
Choosing the Type of VoIP You Need
VoIP technology doesn’t fall into one singular category. You have IP PBX, hosted PBX, and even SIP trunking as options. The latter gives you ability to combine different Internet services through one line.
Once you know what kind of VoIP service you need, you won’t have to spend extra time you don’t have educating yourself on which service works the best for you. All of them are generally priced the same, despite operating slightly differently.
Choosing the Right VoIP Provider
It’s important to vet your VoIP provider before making a choice. Many vary in price, so doing comparisons in advance is always smart. Also look at the features they offer and whether they include ones most benefiting your retail company.
More providers offer additional technologies along with the usual, including video conferencing.
Visit us at ThinkSecureNet so we can provide quality VoIP service to take your retail business in better directions.