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Healthcare technology

How a healthcare help desk can improve patient experience

Healthcare helpdesks are hardly a new concept, yet not everyone understands how they can benefit their patients. If you're yet to prioritize finding the right helpdesk team, here are some of the ways your patients could benefit.

3 things your healthcare helpdesk should be offering

With the right approach, your healthcare helpdesk can make life in your clinical environment a lot calmer. But to do so, it needs to provide rapid response times, tailored support for clinicians, and it needs to take an analytical approach to address your tickets.
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Hurricane Preparedness Checklist for Healthcare

We prepared a free printable checklist that can help your organization…
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How Are VoIP Solutions Aiding the Healthcare Industry?

Patients already hate waiting at the doctor's office. Why should they have to wait on your outdated telephone system too? A reliable VoIP phone solution can revolutionize the way you run your doctor's office. It can send you the information you need on time. By using the VoIP phone system, you can organize your messages and improve efficiency. The most important aspect of VoIP solutions is that your patients feel heard. This is good for your patients and for your practice. If you want to improve the way your doctor's office runs, you need to check out VoIP solutions. Read on to learn more.
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3 Engaging Tips for Great Call Flows

3 Engaging Tips for Great Call Flows Improve call flows with…
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What Is a VOIP Phone and How Is It Different from Standard Phones?

In 2010, only 6.2 million businesses had adopted VoIP phone systems. In 2018, that number has surged to 41.6 million. The growth of this type of phone system is pretty impressive; however, you may be one of the many who has no idea how to answer the question, "what is a VoIP phone system?" Don't worry! You aren't alone. You can also learn all you need to know about VoIP phone systems and how they differ from traditional phones here.
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5 Advantages of Voip You Should Know About

Did you know that switching over to VoIP at your business can help you save up to 90 percent on international calls each year? That's just one example of the many advantages of VoIP. Interested in learning more? If so, you're in the right place. Explore the top benefits of making the switch to VoIP for your business, here.
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HIPAA Compliance Checklist 2018

A federal upgrade is underway for HIPAA Regulations. Healthcare organizations need to put in place an effective index of compliance standards for personnel to adhere to. HIPAA, the Health Insurance Portability and Accountability Act, provides privacy standards that protect medical records and PHI (protected health information). Handling protected health information requires compliance. Organizations must familiarize their staff members with the HIPAA Compliance Checklist 2018.
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The Ultimate Healthcare Marketing Strategy

Healthcare is a widespread business with lots of ins and outs for management to consider. In order for a healthcare organization to be successful, it needs to be able to get the word out about itself. That means it needs a solid marketing campaign. A healthcare marketing strategy can include all kinds of avenues for promotion. In the modern Age of Technology, though, it is important to remember that the Internet reigns supreme. A business simply has to rely on digital marketing somewhat. That is not all there is to a successful marketing campaign, though. You need to make sure your healthcare organization does not get left behind when it comes to available marketing avenues.
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2018 GDPR Checklist: Are You Compliant?

You'd have to be living under a rock lately to not have heard of GDPR. The media has been warning businesses and organizations for some time, and email inboxes have been filling up with updated privacy policies. So, having a 2018 GDPR checklist is essential to getting your organization ready and compliant. But understanding all the lengthy articles and legal jargon can be overwhelming. What exactly do you need to concentrate on when getting your organization ready? First, let's make sure we understand what GDPR is and why it's important. Then we'll go through the checklist you need to have to give you the GDPR confidence your company deserves.