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5 Ways Bad Customer Service Affects Your Business

Whether you choose to believe it or not, bad customer service can have a serious impact on the overall health of your business. In the short term, it can affect sales, and in the long term, it can affect your business in a myriad of ways. For example, it can harm your brand, your reputation, and more. In this post, we'll discuss 5 of the ways poor customer service can hurt your business, so you can determine what needs to be changed and what you can do about it - if anything.
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The Benefits of VOIP for Your Business

8 out of every 10 small businesses fold within 18 months of opening their doors. That harrowing statistic sheds light on the fact that in today's extremely competitive business landscape, being productive and keeping costs down is important to bucking the widespread trend of shrinking profits and potential failure. There are many ways businesses both big and small can trim their organization's fat and streamline their processes. Perhaps one of the most popular ways is by putting their traditional phone service on hold and upgrading to VOIP. VOIP, or Voice Over Internet Protocol phone services, works by converting sound into digital voice. It then transfers that digital signal through your pre-existing internet connection to complete calls.
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5 IT Desktop Support Certifications Your Support Team Should Have

These days, having IT support is vital for your business. If you're not a tech master, understanding troubleshooting and repair is difficult. But if you're not a tech expert, who says your staff is tech experts? While there are plenty of IT education and training opportunities, there are ways you can ensure your IT staff are true professionals. Certifications are one way to identify an experienced employee from an entry-level IT tech. But with so many types of certifications, many employers overlook this benefit. If you're hiring for an IT team, you need to check for certain certifications on their resumes. Here are 5 of the best desktop support certifications.
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5 Ways to Protect Yourself Against Ransomware Attacks

Worried about data security? If you're not, you probably should be. The number of ransomware attacks last year rose by over 90% with no sign of slowing down. If you're a business owner reliant on technology, you're putting your whole business at risk if you aren't putting up the best protection against ransomware that you can. But if you're unsure just how to respond, then these 5 ways to protect both you and your business from malicious intrusion should help.
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What is VoIP Caller? What You Need to Know

Telecommunication is an ever-changing phenomenon. For decades, we've had a multitude of ways to reach out to people, and they've all come with specific benefits, limitations, and price points. But, things got tricky when it came to stuff like international calling service. Poor connections, dropped calls, and hefty price tags were just a few. Happily, the future marches on.
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What to Look for in Secure Email Providers

In the new age of technology, it is more important than ever for businesses to ensure their online data is protected. Being hacked can be detrimental to a company, leading to the compromise of both their employees and their clients. Security breaches will end up costing your business a ton of money in collateral damage and legal fees. You need to do whatever you can to take proper precautions in protecting your business.
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What Your IT Consultant Wants You to Know

Are you tired of losing valuable working time to IT problems? Do you feel like your current software or security plan just isn't as effective as you'd like it to be? The truth is that, sometimes, the fault lies with you. But what are you doing wrong? In this post, we'll tell you five of the most important IT tips and tricks that your technical consultant wishes you knew. Then, we'll tell you where you can find the top IT professionals to help you to make them a part of your overall communications and security strategy.
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Upgrade: Why Call Center Software Matters to Your Customers

Customers are integral to the success of your business. When a customer does service with you, you want them to have the best experience. Customer service includes more than putting on a smile and acting friendly. Customer flow helps maintain organization and structure. The best way to enable this is using great software, especially if your customer service relies heavily on phone calls.
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Check Please: Why Your Business Needs a Service Desk

Every business, no matter what business it is, depends on technology to deliver or market its product. So what happens when that technology breaks? Somebody has to fix it, and if you don't have a reliable service desk, it'll be you or one of your employees. Take a look at these three main reasons your business needs the right IT help.
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How IT Infrastructure Benefits a Business

Every part of your business -- from the back-end operations to the customer experience -- is affected by IT infrastructure. As more companies are making the switch to cloud-based services, spending in this area is expected to keep increasing even as traditional IT services slow a little. For business owners, investing in a comprehensive IT infrastructure is one of the most important decisions to make. It begins with choosing the right IT consultant and getting a full understanding of your company's needs and potential weak spots. They'll help set up your infrastructure and put you in a position for long-term success.