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5 Ways Bad Customer Service Affects Your Business

Whether you choose to believe it or not, bad customer service can have a serious impact on the overall health of your business. In the short term, it can affect sales, and in the long term, it can affect your business in a myriad of ways. For example, it can harm your brand, your reputation, and more. In this post, we'll discuss 5 of the ways poor customer service can hurt your business, so you can determine what needs to be changed and what you can do about it - if anything.
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The Benefits of VOIP for Your Business

8 out of every 10 small businesses fold within 18 months of opening their doors. That harrowing statistic sheds light on the fact that in today's extremely competitive business landscape, being productive and keeping costs down is important to bucking the widespread trend of shrinking profits and potential failure. There are many ways businesses both big and small can trim their organization's fat and streamline their processes. Perhaps one of the most popular ways is by putting their traditional phone service on hold and upgrading to VOIP. VOIP, or Voice Over Internet Protocol phone services, works by converting sound into digital voice. It then transfers that digital signal through your pre-existing internet connection to complete calls.
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5 IT Desktop Support Certifications Your Support Team Should Have

These days, having IT support is vital for your business. If you're not a tech master, understanding troubleshooting and repair is difficult. But if you're not a tech expert, who says your staff is tech experts? While there are plenty of IT education and training opportunities, there are ways you can ensure your IT staff are true professionals. Certifications are one way to identify an experienced employee from an entry-level IT tech. But with so many types of certifications, many employers overlook this benefit. If you're hiring for an IT team, you need to check for certain certifications on their resumes. Here are 5 of the best desktop support certifications.
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2018 GDPR Checklist: Are You Compliant?

You'd have to be living under a rock lately to not have heard of GDPR. The media has been warning businesses for some time, and email inboxes have been filling up with updated privacy policies. So, having a 2018 GDPR checklist is essential to getting your business ready and compliant. But understanding all the lengthy articles and legal jargon can be overwhelming. What exactly do you need to concentrate on when getting your business ready?
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How to Switch Your Business to Internet Calling: A Step By Step Guide

Is it time for your business to move away from landlines and enter the world of internet calling? You may be thinking: if people are cutting ties with landline phones, maybe you can do the same thing. Simply put, Voice over Internet Protocol (VoIP) allows you to make and receive phone calls via the internet. It is a fantastic tool for businesses that have work from home options. With the service, you can quickly add lines with less hassle than a traditional landline.
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What is Penetration Testing? The Ultimate Guide

According to a technology survey, almost 50% of small businesses reported having suffered a cyber-attack. If you don't know what a cyber-attack is then your business could be at serious risk. Even if you do know, are you protecting yourself correctly? Penetration testing is one of the best ways to make sure your cyber-security is up-to-date and your business' information remains private.
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The Benefits of Unified Communications as a Service

Do you run a global company? Are your operations expanding via partnerships or services you've outsourced to businesses overseas? Or, are you just looking for ways to make communication more effective at your home office? There's one thing all of these situations have in common: the need for unified communications as a service. This is a cloud-based tool that is transforming how businesses operate. It may be the missing piece you didn't realize was available. Large-scale corporations and businesses who are still in early growth stages are implementing this practice everywhere.
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4 Ways Cloud Solutions Can Help Your Non Profit Business

The cloud computing market grows with each passing year and will become a $141 billion industry in 2018. If you're a non profit business looking to replace your outdated systems, getting a cloud system can save you a lot of money in the long run. More than 90% of organizations now use cloud solutions in public, private, and hybrid cloud hosting. With that, let's take a look at how cloud solutions can help your business.
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How IT Infrastructure Benefits a Business

Every part of your business -- from the back-end operations to the customer experience -- is affected by IT infrastructure. As more companies are making the switch to cloud-based services, spending in this area is expected to keep increasing even as traditional IT services slow a little. For business owners, investing in a comprehensive IT infrastructure is one of the most important decisions to make. It begins with choosing the right IT consultant and getting a full understanding of your company's needs and potential weak spots. They'll help set up your infrastructure and put you in a position for long-term success.
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The Top Tools and Project Management Services

What does it take to turn your company into a profitable business? For one, it takes great talent. And with it, you need top-of-the-line tools. Together, you can better manage and operate your business. Without them, you will fall behind your competition and struggle to catch and keep up with them. If you're not abreast of the latest project management services on the market, then this guide is for you. Let's take a quick look at some of the top tools you should add to your arsenal today.