Esssential Systems Management cover the day-to-day monitoring maintenance of existing systems. We have systems in place configured to alert our engineers to problems which allow us to often resolve them preventatively.
We provide server and network monitoring through a software agent that monitors and reports all critical system information back to our data center. This information is constantly analysed for system anomalies tuned for your network. When an alert is triggered, our technicians are able to diagnose and resolved the issue, implementing preventative measures.
Each server backup systems reports success or failure event to our data center. Technicians review these logs daily and create a ticket to investigate any failures. Backups will occasionally fail and our managed services prevent these from going unnoticed for days, weeks, or even months.
Security vulnerabilities are discovered and exploited on a daily basis. Our service ensures that your server and desktops are running the latest in security patches, as well as ensures that your organization has the proper patch management policies defined so that a critical patch doesn’t go unnoticed, leaving your business vulnerable.
Servers should be tuned for their specific roles and desktops require frequent tuning to remain performance optimized. We run a series of scheduled tasks remotely to optimize your organizations workstations.
We provide you the best solution & strategy to make your business excellent.
Managed services provide your business the ultimate peace of mind knowing that you have a team of knowledgeable engineers standing by to proactively alert you when a problem arises, as well as the technical resources needed to resolve an issue swiftly reducing downtime.
Traditional break/fix models work well for smaller organizations with a simple network and infrastructure. However, as businesses grow, so does the complexity of their technology. Reduce the overhead of hiring IT staff and increase your access to SME (Subject Matter Experts) with a convenient flat rate fee every month. Our engineers will proactively manage your network, saving your business time and costs.
Move away from the traditional break/fix technology model that typically costs an enormous amount in both downtime and money whenever an issue arises. With managed services, you get access to our award-winning team for a fraction of the cost of hiring full-time IT staff to fix your technology issues. Bring a balance to your IT budget and get peace of mind with our Managed IT solutions.
Tracking technology assets and ongoing updates of network documentation is an important value-add to your organization. The ability to provide rapid response to issues depends on accurate information. The sum total of information about your organization’s technologies allows us and your management team to make important decisions. For these reasons this information is an extremely valuable management tool.
A value-add service we provide are monthly reports to show you how your systems are performing and what we’re doing to keep them maintained. We also report on how we’re doing service-wise. We gather information on various system related metrics to show you how your covered systems are performing and the maintenance tasks we’ve completed. We also report on service related metrics such as response times, resolution times, and service-type categories to give valuable insight in the service we perform.