Join Our Team & Build Your Future at ThinkSecureNet

ThinkSecureNet, LLC, a full-service technology support company, seeks a self-directed and highly detail-oriented individual with strong customer service skills to join our team as a Business Developer. This role will support our Sales Department and provide backup support to the Management Team. Individuals applying for this position should share the company’s core values and help support our core focus as part of our team environment.

Duties/Skills:

Using state-of-the-art SaaS tools while working with marketing, you will identify new opportunities in your territory.

• Give technical demonstrations of our products and services.
• Attend Company events, networking functions, and customer meetings.
• Grow your territory footprint in accordance with your quota.
• Hold C-level type meetings where you are well-versed in all things ThinkSecureNet, LLC.
• Planning and directing quoting process, implementation, and administration of various accounts over several industries
• Capture initial contact information and ensure client inquiries are fielded to the assigned sales representative.
• Provide general client follow-up by phone or email.
• Make administrative decisions, handle correspondence, and schedule calendar appointments and travel arrangements.
• Coordinate events, such as trade shows and exhibitions.
• Maintaining relationships with clients by providing them with support, information, and guidance as we fulfill their needs.
• Facilitating cross-selling opportunities to increase revenue and leverage relationships for successful account penetration.
• Follow-up with team members on due dates to ensure deadlines are met.
• Manage assigned accounts to ensure high client satisfaction ratings and retention and work toward full-service line adoption.
• Outgoing personally, capable of engaging in conversations with clients and potential clients.
• Must have a working knowledge of Outlook, Calendar, Word, Excel, and PowerPoint
• Strong organizational skills and comprehensive follow-through
• Flexibility to make decisions dynamically to ensure smooth and efficient office operations.
• Solid internet and web tool skills
• Working knowledge of CRM database systems is not required but is a plus.
• Strong written and verbal communication skills
• Ability to act quickly and efficiently to accomplish a wide variety of tasks
• Be a positive person with the ambition to grow.

BENEFITS:

• 401K with employer match
• Profit sharing plan
• Competitive wages
• Health Care Coverage
• Paid time off
• Employer-sponsored events
  
  

POSITION TYPE:

Full-Time/Regular

JOB REQUIREMENTS

• Two plus years work experience, ideally in a client facing customer service role
• Skills in all Microsoft office suite products, including Power Point and Excel
• Ability to pivot between projects without sacrificing accuracy
• Strong written and verbal communications skills
• Outstanding organizational and time management skills
• Ability to interact in a fast-paced, challenging environment, and with all levels of management

PHYSICAL:

The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

ADDITIONAL GUIDELINES:

• 18 years of age or older.
• Able to provide proof of US Person Status
• Willing to submit to a drug screen
• Willing to submit to a background check

JOB LOCATIONS:

Lewes, DE, United States

No relocation assistance provided

We are seeking a self-directed and highly detail oriented individual to join our team as a Help Desk Technician. This role will support our client database at our Lewes, DE office location.

Duties/Skills:

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being support.

• Responsible for installation and maintenance of desktop computers, applications and related technologies.
• Responsible for end user support for all computer and communications systems, networking and server-side maintenance.
• Applicant must provide professional, prompt and courteous end user assistance for all computing devices and applications.
• Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals. Install operating systems, reload, desktops and notebooks.
• Work with help-desk ticket system to track and resolve issues.
• The qualified applicant must have the ability to handle a large number of calls and tickets and the ability to work with users of all levels.
• An eager and helpful attitude is a must. Work is performed with little supervision and requires initiative and judgment.
• Tier I - Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems.
• Tier II - Resolving more complex issues requiring detailed systems and application knowledge; these issues have been escalated from Tier I; Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation
• Tier III - Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve; Analyzing and identifying trends in issue reporting and devising preventive solution; Mentoring other help desk personnel on hardware and software problem analysis and resolution

BENEFITS:

• 401K with employer match
• Profit sharing plan
• Competitive wages
• Health Care Coverage
• Paid time off
• Employer sponsored events

POSITION TYPE:

Full-Time/Regular

REQUIRED EXPERIENCE:

• Tier I - An entry-level position, normally requires less than (2) years of work experience and may require an associate’s degree or completion of coursework at a technical
• Tier II - Require (2) to (4) years of work experience and may require a bachelor’s degree or a two- year degree and additional, equivalent work experience in a help desk setting.
• Tier III- Require four or more years of help desk experience, may require a bachelor’s degree in computer science or a related field, and/or professional certification.

PHYSICAL:

The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

ADDITIONAL GUIDELINES:

• 18 years of age or older.
• Able to provide proof of US Person Status
• Willing to submit to a drug screen
• Willing to submit to a background check

JOB LOCATION:

Lewes, DE, United States

No relocation assistance provided