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Help Desk Support Technician job info icon
Help Desk Support Technician
Job Type
Full-time
 
Description
 

We are seeking a self-directed and highly detail oriented individual to join our team as a Help Desk Technician. This role will support our client database at our Lewes, DE office location.

 

Duties/Skills:

 

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being support.

 

  • Responsible for installation and maintenance of desktop computers, applications and related technologies.
  • Responsible for end user support for all computer and communications systems, networking and server-side maintenance.
  • Applicant must provide professional, prompt and courteous end user assistance for all computing devices and applications.
  • Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals. Install operating systems, reload, desktops and notebooks.
  • Work with help-desk ticket system to track and resolve issues.
  • The qualified applicant must have the ability to handle a large number of calls and tickets and the ability to work with users of all levels.
  • An eager and helpful attitude is a must. Work is performed with little supervision and requires initiative and judgment.
  • Tier I - Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems.
  • Tier II - Resolving more complex issues requiring detailed systems and application knowledge; these issues have been escalated from Tier I; Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation
  • Tier III - Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve; Analyzing and identifying trends in issue reporting and devising preventive solution; Mentoring other help desk personnel on hardware and software problem analysis and resolution

BENEFITS:

 

  • 401K with employer match
  • Profit sharing plan
  • Competitive wages
  • Health Care Coverage
  • Paid time off
  • Employer sponsored events

POSITION TYPE:

 

Full-Time/Regular

 

Requirements
 

REQUIRED EXPERIENCE:



  • Tier I - An entry-level position, normally requires less than (2) years of work experience and may require an associate’s degree or completion of coursework at a technical
  • Tier II - Require (2) to (4) years of work experience and may require a bachelor’s degree or a two- year degree and additional, equivalent work experience in a help desk setting.
  • Tier III- Require four or more years of help desk experience, may require a bachelor’s degree in computer science or a related field, and/or professional certification.

PHYSICAL:

 

The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

 

ADDITIONAL GUIDELINES:

 

  • 18 years of age or older.
  • Able to provide proof of US Person Status
  • Willing to submit to a drug screen
  • Willing to submit to a background check

 

JOB LOCATION:

Lewes, DE, United States

No relocation assistance provided

 
Lewes, DE, United States
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Director of Infrastructure Cabling job info icon
Director of Infrastructure Cabling
Description

  

We seek a highly motivated and strong leader to head our growing Low Voltage Infrastructure Division. We require someone who can put boots on and work side-by-side with the department, put on a suit, and be a valuable member of the Executive Leadership Team. A self-starter with no BS type of personality who knows how to deal with unexpected construction sites and will navigate and thrive in a challenging environment. If you understand the drive it takes to succeed and want to pave your way, SecureNetMD is the perfect small business you are looking for. 

Please have the following foundational capabilities before hitting the apply button:

  • Develop and implement strategies for effectively managing low-voltage / structured cabling infrastructure, audiovisual systems, wireless networks, video surveillance systems, and physical security projects.
  • Oversee the planning, execution, and completion of all projects, ensuring they are delivered on time and within scope and budget.
  • Monitor field utilization and capacity. Ensure that lead foremen and technicians are working at full capacity and planning for future growth.
  • Manage      local subcontractor relationships, vendors, and manufacturers
  • Provide leadership and direction to the field operations team, fostering a culture of excellence, accountability, and continuous improvement.
  • Conduct project kickoff meetings with Sales, the Project Coordinator, and the Lead Technicians to establish the overall project vision, highlight any potential hurdles, and approve the project schedule.
  • Schedule and conduct project walk-throughs with lead technician’s subcontractors, general contractors, and clients as needed.
  • Understand      copper and fiber optic infrastructure, including pathways, riser spaces, IDF/MDFs
  • BICSI certification

What you must do:

  1. Department Management
    1. Flexible and Transparent Planning—As project changes tend to pile up quickly in terms of time and money, it’s vital that our candidate plans adequately for the project and change.
    2. Maintain a Department Budget—This budget must align with the company's master budget and provide essential resources to the department. 
    3. Control Gross Margin—This candidate is responsible for ensuring that labor, material, and operational costs are always in check. 
  2. Team Management
    1. Possess Emotional Intelligence- The candidate is expected to lead a team of at least 10.
    2. Foresight into Risk Management- A successful candidate understands that risks happen and has a thorough plan to handle anything that goes wrong. 
    3. Natural Leadership and Entrepreneurial Qualities- Candidates are expected to plan and initiate processes, monitor work, and quickly rebound if a setback appears.
  3. Communication
    1. Enthusiasm—Our candidate needs to be upbeat, enthusiastic, and motivated to raise the team's spirits and boost confidence.
    2. Effective Communication- Effectively express yourself clearly to the team so everyone can better collaborate.
    3. Can Say No—Sometimes, construction owners want to make massive project changes or adjustments in the schedule as scope creep begins to enter the project. The construction work isn’t always feasible based on specifications. Our candidate should be honest and open when this occurs.       
  4. Ability to Close Out the Project
    1. There's nothing worse than having a project that seems to go on forever due to processes always falling short or building finishings being incomplete.  While stepping back from being the micromanager is important, this doesn't mean that construction project managers should sit in the corner and not be aware of how well or poorly the project is progressing. Have the ability to close out projects by consistently following up on key tasks. Also, if there is a shortfall, take the blame and offer solutions to resolve the issue quickly.

Day to Day Activities:

  1. Creating schedules
  2. Balancing budgets
  3. Assigning tasks to team members
  4. Tracking project activities from start to finish
  5. Managing supplies and working with vendors
  6. Report department process to leadership

What can we provide you? By joining SecureNetMD, you will receive competitive compensation and benefits, a positive work culture that follows the EOS leadership style, and growth opportunities. We value your personal time and encourage open communication. What we do matters, what our clients do matters, and what we do to support our community initiatives is a part of our everyday lives here at SecureNetMD. Plus, benefits on day one, PTO, and profit sharing make partnering with us a no-brainer. 

 

Why us and not them? We know what we are doing in the IT infrastructure world. Founded by two opposite personalities, Jack and Drew, they have been hands-on with the operations of SecureNetMD since day one. Jack, the company's mastermind, has been the driver in building the cabling department. He understands the industry and what we must do to help clients reach their desired level. Drew, the implementor, understands how to get our clients to that level. Partnered with many team members, we can be a single source solution partner for our client’s technology solutions. We have high employee tenure because we treat our team members respectfully and understanding. If we sound like a company you want to partner with, apply today.
Lewes, DE, United States
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IT Sales Executive job info icon
IT Sales Executive
Description

 

We seek a highly motivated and competitive sales executive to move our sales to the next level. We require a fighter who understands how to put the bread on the dinner table every night. A self-starter with no BS type of personality who knows how to work a room with the prospecting abilities of a gold hunter. If you understand the drive it takes to succeed and want to pave your way, SecureNetMD is the perfect small business you are looking for. 

 

Please have the following foundational capabilities before hitting the apply button:

  • High-Level Sales Expertise. If you have knowledge or experience with SPIN Solutions Selling or Gap Selling, this posting is directly for you.
  • Capability to talk to anyone and convey complex ideas to them.
  • Our core value, love what you do and show optimism toward solving complex problems.
  • Aptitude to create and establish relationships based on credibility and expertise.
  • Ability to demonstrate leadership in both the formal and informal capacity. 
  • A talent to establish yourself as a peer with the executive and C-suite individuals.
  • Strong prospecting skills and the ability to build your own book of business.
  • A must! Business Acumen. You must have an upper-level understanding of business and how business works across functional groups.
  • A solid understanding of the managed service space/cyber security, telecommunication, SaaS networking, etc.
  • The skills to develop and execute a robust sales strategy and market plan.

What you must do:

  1. Revenue Growth
    1. Drive $1.5 Million in business revenue within the fiscal year
    2. Make at least 25 Cold calls per day or whatever it takes to get there
    3. Make a minimum of 50 Outboard emails per day
    4. Get social, attend one networking event per week
    5. Have at least eight scheduled new meetings per month
    6. 4 New deals per month with an average deal size of $35,000
  2. Customer Loyalty
    1. Retain 95% of top-tier accounts over the year
    2. Conduct quarterly business reviews with all key accounts to identify new opportunities
  3. Market Expansion
    1. Additional revenue streams from new geographical regions, industries, or customer segments.
    2. Year-over-year       growth: achieve a 5% increase in overall sales year-over-year
  4. Brand Advocacy
    1. Advocates to promote the brand on social media, reviews, and personal networks.
    2. Stronger Reputation: positive testimonials and reviews
    3. Increase referral rate and customer retention rate.

 

What can we provide you? By joining SecureNetMD, you will receive competitive compensation and benefits, a positive work culture that follows the EOS leadership style, and growth opportunities. We value your personal time and encourage open communication. What we do matters, what our clients do matters, and what we do to support our community initiatives are a part of our everyday lives here at SecureNetMD. Plus, a company car, benefits on day one, PTO, and profit sharing make partnering with us a no-brainer.

 

Why us and not them? We know what we are doing in the IT world. Founded by two opposite personalities, Jack and Drew, they have been hands-on with the operations of SecureNetMD since day one. Jack, the mastermind of the company, has been the sales leader. He understands the industry and what we must do to help clients reach their desired level. Drew, the implementor, understands how to get our clients to that level. Partnered with many team members, we can be a single source solution partner for our client’s technology solutions. We have high employee tenure because we treat our team members respectfully and with understanding. If we sound like a company you want to partner with, apply today.

Requirements

Day to Day Activities:

  1. Achieve      Sales Targets
  2. Develop      New Business
  3. Manage      Key Accounts
  4. Understand      Client Needs
  5. Strategic      Planning
  6. Market      Intelligence
  7. Collaborate      Across Departments
  8. Forecasting      and Reporting
  9. Negotiate      and Close Deals
Lewes, DE, United States
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Cabling Tech job info icon
Cabling Tech
Description

Duties/Skills:

  • Install, maintain, and repair cable systems, most often involved with television and internet services
  • Test and troubleshoot issues with network communication
  • Conduct thorough inspections of cable lines to ensure the system is working correctly
  • Repair related poles and towers to resolve cable issues
  • Pull, route, or label CAT5 or CAT6 cable
  • Install various support structures, including cable racks, j-hooks, innerduct, and other related structures
  • Communicate and collaborate with other members of the field service team to resolve complex issues
  • Provide high-quality service to all customers

BENEFITS:

  • 401K with employer match
  • Health Care Coverage
  • Profit sharing plan
  • Competitive wages
  • Paid time off
  • Employer sponsored events
Requirements

JOB REQUIREMENTS:

  • High school diploma or equivalent
  • 1+ years of experience installing, maintaining, and repairing cable for network communications
  • Valid driver’s license with a clean driving history
  • Strong knowledge of industry standard cable specifications
  • Communication skills with the ability to successfully collaborate with other members of the team
  • Solid problem-solving capabilities

PHYSICAL:

  • Lifts at least 100 pounds at one time and 60 pounds for an extended period of time
  • Relocates a twelve-foot stepladder without assistance
  • Works at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks and all types of ladders
  • Walks, climbs, lifts, squats, crawls, kneels, pushes, pulls and reaches overhead on a routine and repetitive basis
  • Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English
  • May use a standard ladder with carrying tools
  • Must be committed to excellence and generate a high quality of work
  • Must consistently report to work on time, work well with other employees to accomplish a common goal, and maintain a safe work environment

ADDITIONAL GUIDELINES:

  • 18 years of age or older.
  • Able to provide proof of US Person Status
  • Willing to submit to a drug screen
  • Willing to submit to a background check

Job Location:

  • Lewes, DE, United States
  • No relocation assistance provided

Position Type:

  • Full-Time/Regular
Salary Description
$24 to $30 per hour
Lewes, DE, United States
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Position

Help Desk Support Technician

Location

Lewes, DE, United States

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Position

Director of Infrastructure Cabling

Location

Lewes, DE, United States

Join Us →
Position

IT Sales Executive

Location

Lewes, DE, United States

Join Us →
Position

Cabling Tech

Location

Lewes, DE, United States

Join Us →

FAQ

What does ThinkSecureNet do?

We’re a technology solutions provider specializing in Managed Services, Infrastructure, and Communications Solutions. We offer tailored solutions to help organizations navigate the complex technology landscape and achieve their goals. Our expertise and commitment to exceptional service have made us a trusted partner for organizations across various industries.

What is the application process like?

The application process varies depending on the open position. Generally, you'll submit your resume and complete an online application. If your qualifications match the position, we’ll contact you to discuss the next steps. Detailed information is available on our job postings.

Where is ThinkSecureNet located?

While we have physical locations, our services are available nationwide, ensuring we can support clients wherever they are.

What benefits do you offer?

At ThinkSecureNet, we’re committed to supporting the well-being and work-life balance of our employees. Benefits usually include comprehensive health insurance, retirement savings plans, paid time off, and additional perks. The specific benefits may vary based on the employee's role and location. 
Why Do Companies Choose ThinkSecureNet?

Your Trusted Partner

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Trusted by industry leaders, we’re more than just a managed service provider; we’re your strategic partner and trusted advisor for all your technology needs. 
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At ThinkSecureNet, we combine over 15 years of deep expertise and tech innovation to deliver tailored technology solutions.
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ThinkSecureNet has earned 52 world-class awards for delivering high-quality services with a strong commitment to its mission and innovation.
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