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The Benefits of VOIP for Your Business

8 out of every 10 small businesses fold within 18 months of opening their doors. That harrowing statistic sheds light on the fact that in today's extremely competitive business landscape, being productive and keeping costs down is important to bucking the widespread trend of shrinking profits and potential failure. There are many ways businesses both big and small can trim their organization's fat and streamline their processes. Perhaps one of the most popular ways is by putting their traditional phone service on hold and upgrading to VOIP. VOIP, or Voice Over Internet Protocol phone services, works by converting sound into digital voice. It then transfers that digital signal through your pre-existing internet connection to complete calls.
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How to Switch Your Business to Internet Calling: A Step By Step Guide

Is it time for your business to move away from landlines and enter the world of internet calling? You may be thinking: if people are cutting ties with landline phones, maybe you can do the same thing. Simply put, Voice over Internet Protocol (VoIP) allows you to make and receive phone calls via the internet. It is a fantastic tool for businesses that have work from home options. With the service, you can quickly add lines with less hassle than a traditional landline.
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What is VoIP Caller? What You Need to Know

Telecommunication is an ever-changing phenomenon. For decades, we've had a multitude of ways to reach out to people, and they've all come with specific benefits, limitations, and price points. But, things got tricky when it came to stuff like international calling service. Poor connections, dropped calls, and hefty price tags were just a few. Happily, the future marches on.
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Call Tracking and Analysis: How to Elevate Your Marketing Strategy

Did you know that inbound calls to your business are worth five to 10 times more than those generated by forms? Call tracking has been used for years. At first, it was used to assess the capabilities of a business's call center workers. While this is still important, there's actually another - more important role - for calls. By using call tracking analytics gathered by call tracking software, you can elevate your marketing strategy significantly.
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How Do Call Analytics Improve Your Company's ROI?

Are you looking to improve the marketing and sales ROI of your business? If so, you should be investing time and energy into your call analytics. By measuring everything from inbound calls to customer complaints, you can determine which calls are leading to conversions, and pivot your strategy accordingly. Not sure what these analytics are how they can improve your company's ROI? In this article, we'll cover everything you need to know about call analytics as well as its benefits so you can decide if this IT solution is right for you.
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Upgrade: Why Call Center Software Matters to Your Customers

Customers are integral to the success of your business. When a customer does service with you, you want them to have the best experience. Customer service includes more than putting on a smile and acting friendly. Customer flow helps maintain organization and structure. The best way to enable this is using great software, especially if your customer service relies heavily on phone calls.
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How VoIP can Improve Your Retail Call Handling

When customers shop in your store, they usually aren’t thinking about your phones. That changes when your phones are ringing off the hook and your staff is either ignoring the noise or is too busy talking on the phone to pay attention to the massive line of people at the registers! What can be done to fix these situations? One of the first things to do is switch to VoIP. Here are some big ways VoIP can improve retail call handling and lower costs:
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How VoIP Phones Can Help the Restaurant Business

Restaurants love it when lots of customers are phoning in. It's vital to keep up with all the calls, though. If customers get busy signals or no answer, that's a lost order. Worse, they might not call again. If a lot of the calls are for hours and directions, they tie up the line and the person answering while someone else might want to order. Switching to VoIP phones can help avoid lost calls and business while saving money. Here are just some of the benefits.
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We Know How VoIP Can Improve Your Small Businesses

One of the issues that affects many small business offices is how much time gets wasted on answering phone calls. This problem isn't always the lack of efficiency of the employees, especially if they are accustomed to sophisticated phone systems. It could be that your small business has not invested enough in a sensible phone system. It's time to consider how VoIP can improve your small business communications without breaking the bank.
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How VoIP Improves Small Businesses: Enhanced Communication in Your Restaurant

Running a restaurant is no picnic, so to speak, and trying to keep up with competitors is sometimes a thankless task. Even though you think you have a unique brand and a standout menu from competing local eateries, are you really helping yourself become more successful? As a small restaurant, you're perhaps falling behind due to being unable to communicate well with customers or staff.