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The Benefits of VOIP for Your Business

8 out of every 10 small businesses fold within 18 months of opening their doors. That harrowing statistic sheds light on the fact that in today's extremely competitive business landscape, being productive and keeping costs down is important to bucking the widespread trend of shrinking profits and potential failure. There are many ways businesses both big and small can trim their organization's fat and streamline their processes. Perhaps one of the most popular ways is by putting their traditional phone service on hold and upgrading to VOIP. VOIP, or Voice Over Internet Protocol phone services, works by converting sound into digital voice. It then transfers that digital signal through your pre-existing internet connection to complete calls.
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How to Switch Your Business to Internet Calling: A Step By Step Guide

Is it time for your business to move away from landlines and enter the world of internet calling? You may be thinking: if people are cutting ties with landline phones, maybe you can do the same thing. Simply put, Voice over Internet Protocol (VoIP) allows you to make and receive phone calls via the internet. It is a fantastic tool for businesses that have work from home options. With the service, you can quickly add lines with less hassle than a traditional landline.
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What is VoIP Caller? What You Need to Know

Telecommunication is an ever-changing phenomenon. For decades, we've had a multitude of ways to reach out to people, and they've all come with specific benefits, limitations, and price points. But, things got tricky when it came to stuff like international calling service. Poor connections, dropped calls, and hefty price tags were just a few. Happily, the future marches on.
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Call Tracking and Analysis: How to Elevate Your Marketing Strategy

Did you know that inbound calls to your business are worth five to 10 times more than those generated by forms? Call tracking has been used for years. At first, it was used to assess the capabilities of a business's call center workers. While this is still important, there's actually another - more important role - for calls. By using call tracking analytics gathered by call tracking software, you can elevate your marketing strategy significantly.
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Why Your Company Needs Secure Online Fax

When was the last time you used a fax machine? Maybe you just faxed something this morning, or maybe, you haven't used on in years. If you're on the latter end of the scale, you've got some waking up to do. As great as digital advancements like emails and other communication systems are, nothing matches up to secure online fax. Here's a closer look at why faxing is still necessary in the digital age of today, and the benefits it can offer your business.
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5 Reasons Why Your Wi-Fi Isn't Working (And How to Fix It!)

The Internet has been around for almost 30 years and it's now as crucial to many of us as electricity. And since the start of wi-fi in 1997, we've become even more dependent upon our need for access to the World Wide Web. You use your wireless Internet connection for both personal and professional projects, and it's super important that it stays working fast and reliably, right?
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The Benefits of Unified Communications as a Service

Do you run a global company? Are your operations expanding via partnerships or services you've outsourced to businesses overseas? Or, are you just looking for ways to make communication more effective at your home office? There's one thing all of these situations have in common: the need for unified communications as a service. This is a cloud-based tool that is transforming how businesses operate. It may be the missing piece you didn't realize was available. Large-scale corporations and businesses who are still in early growth stages are implementing this practice everywhere.
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How Do Call Analytics Improve Your Company's ROI?

Are you looking to improve the marketing and sales ROI of your business? If so, you should be investing time and energy into your call analytics. By measuring everything from inbound calls to customer complaints, you can determine which calls are leading to conversions, and pivot your strategy accordingly. Not sure what these analytics are how they can improve your company's ROI? In this article, we'll cover everything you need to know about call analytics as well as its benefits so you can decide if this IT solution is right for you.
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The Best Cloud Solutions For Small Business in 2018

Not convinced yet that cloud computing is the future of your…
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Upgrade: Why Call Center Software Matters to Your Customers

Customers are integral to the success of your business. When a customer does service with you, you want them to have the best experience. Customer service includes more than putting on a smile and acting friendly. Customer flow helps maintain organization and structure. The best way to enable this is using great software, especially if your customer service relies heavily on phone calls.