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5 Ways Bad Customer Service Affects Your Business

Whether you choose to believe it or not, bad customer service can have a serious impact on the overall health of your business. In the short term, it can affect sales, and in the long term, it can affect your business in a myriad of ways. For example, it can harm your brand, your reputation, and more. In this post, we'll discuss 5 of the ways poor customer service can hurt your business, so you can determine what needs to be changed and what you can do about it - if anything.
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5 IT Desktop Support Certifications Your Support Team Should Have

These days, having IT support is vital for your business. If you're not a tech master, understanding troubleshooting and repair is difficult. But if you're not a tech expert, who says your staff is tech experts? While there are plenty of IT education and training opportunities, there are ways you can ensure your IT staff are true professionals. Certifications are one way to identify an experienced employee from an entry-level IT tech. But with so many types of certifications, many employers overlook this benefit. If you're hiring for an IT team, you need to check for certain certifications on their resumes. Here are 5 of the best desktop support certifications.
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Big Data Trends in 2018 to Watch For

The amount of data stored on the Internet-connected servers around the world is nearly incalculable. The big four data tech companies' servers - Google, Amazon, Microsoft, and Facebook - hold more than 1.2 million terabytes of information alone. We're only now on the cusp of creating the computational power necessary to analyze this data, and put it to good use. When it comes to healthcare, having more data and more ways to access it and analyze it can lead to better patient care.
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2018 GDPR Checklist: Are You Compliant?

You'd have to be living under a rock lately to not have heard of GDPR. The media has been warning businesses for some time, and email inboxes have been filling up with updated privacy policies. So, having a 2018 GDPR checklist is essential to getting your business ready and compliant. But understanding all the lengthy articles and legal jargon can be overwhelming. What exactly do you need to concentrate on when getting your business ready?
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How to Switch Your Business to Internet Calling: A Step By Step Guide

Is it time for your business to move away from landlines and enter the world of internet calling? You may be thinking: if people are cutting ties with landline phones, maybe you can do the same thing. Simply put, Voice over Internet Protocol (VoIP) allows you to make and receive phone calls via the internet. It is a fantastic tool for businesses that have work from home options. With the service, you can quickly add lines with less hassle than a traditional landline.
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Call Tracking and Analysis: How to Elevate Your Marketing Strategy

Did you know that inbound calls to your business are worth five to 10 times more than those generated by forms? Call tracking has been used for years. At first, it was used to assess the capabilities of a business's call center workers. While this is still important, there's actually another - more important role - for calls. By using call tracking analytics gathered by call tracking software, you can elevate your marketing strategy significantly.
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What is Penetration Testing? The Ultimate Guide

According to a technology survey, almost 50% of small businesses reported having suffered a cyber-attack. If you don't know what a cyber-attack is then your business could be at serious risk. Even if you do know, are you protecting yourself correctly? Penetration testing is one of the best ways to make sure your cyber-security is up-to-date and your business' information remains private.
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The Benefits of Unified Communications as a Service

Do you run a global company? Are your operations expanding via partnerships or services you've outsourced to businesses overseas? Or, are you just looking for ways to make communication more effective at your home office? There's one thing all of these situations have in common: the need for unified communications as a service. This is a cloud-based tool that is transforming how businesses operate. It may be the missing piece you didn't realize was available. Large-scale corporations and businesses who are still in early growth stages are implementing this practice everywhere.
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9 Cloud Mistakes That Can Affect Your Business

There is no question that cloud services can prove a boon to businesses. Cloud services can save you time and money on IT infrastructure. They make it far easier for employees to telecommute. They can also speed up continuity and recovery after a disaster. That doesn't mean putting applications or data in the cloud is a risk-free proposition. There are many cloud mistakes that can negatively affect your business. Keep reading and we'll walk you through nine of the more common mistakes.
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How to Choose An IT Consultant

The global tech market has grown to the size of $3 trillion,…