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Benefits of Switching to a Managed IT Service Provider Instead of DIY

For years, businesses would use the break/fix model to deal with…
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5 Ways Bad Customer Service Affects Your Business

Whether you choose to believe it or not, bad customer service can have a serious impact on the overall health of your business. In the short term, it can affect sales, and in the long term, it can affect your business in a myriad of ways. For example, it can harm your brand, your reputation, and more. In this post, we'll discuss 5 of the ways poor customer service can hurt your business, so you can determine what needs to be changed and what you can do about it - if anything.
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The Benefits of VOIP for Your Business

8 out of every 10 small businesses fold within 18 months of opening their doors. That harrowing statistic sheds light on the fact that in today's extremely competitive business landscape, being productive and keeping costs down is important to bucking the widespread trend of shrinking profits and potential failure. There are many ways businesses both big and small can trim their organization's fat and streamline their processes. Perhaps one of the most popular ways is by putting their traditional phone service on hold and upgrading to VOIP. VOIP, or Voice Over Internet Protocol phone services, works by converting sound into digital voice. It then transfers that digital signal through your pre-existing internet connection to complete calls.
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The Most Dangerous Ransomware Viruses

Ransomware poses a major threat to many online businesses. If a company becomes infected, they will lose time and productivity. As well as a lot of money. A ransomware attack holds your computer hostage: the attackers will only give you the key to unlocking it if you give them what they want. It's extortion on a cyber level, and it's a nightmare to fight. The best ways to avoid falling victim to a ransomware attack is to make sure that your security is up to par and to learn about the most dangerous ransomware viruses out there. Here are a few that you should always be aware of.
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How to Switch Your Business to Internet Calling: A Step By Step Guide

Is it time for your business to move away from landlines and enter the world of internet calling? You may be thinking: if people are cutting ties with landline phones, maybe you can do the same thing. Simply put, Voice over Internet Protocol (VoIP) allows you to make and receive phone calls via the internet. It is a fantastic tool for businesses that have work from home options. With the service, you can quickly add lines with less hassle than a traditional landline.
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What is VoIP Caller? What You Need to Know

Telecommunication is an ever-changing phenomenon. For decades, we've had a multitude of ways to reach out to people, and they've all come with specific benefits, limitations, and price points. But, things got tricky when it came to stuff like international calling service. Poor connections, dropped calls, and hefty price tags were just a few. Happily, the future marches on.
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What to Look for in Secure Email Providers

In the new age of technology, it is more important than ever for businesses to ensure their online data is protected. Being hacked can be detrimental to a company, leading to the compromise of both their employees and their clients. Security breaches will end up costing your business a ton of money in collateral damage and legal fees. You need to do whatever you can to take proper precautions in protecting your business.
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What Your IT Consultant Wants You to Know

Are you tired of losing valuable working time to IT problems? Do you feel like your current software or security plan just isn't as effective as you'd like it to be? The truth is that, sometimes, the fault lies with you. But what are you doing wrong? In this post, we'll tell you five of the most important IT tips and tricks that your technical consultant wishes you knew. Then, we'll tell you where you can find the top IT professionals to help you to make them a part of your overall communications and security strategy.
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Check Please: Why Your Business Needs a Service Desk

Every business, no matter what business it is, depends on technology to deliver or market its product. So what happens when that technology breaks? Somebody has to fix it, and if you don't have a reliable service desk, it'll be you or one of your employees. Take a look at these three main reasons your business needs the right IT help.
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How IT Infrastructure Benefits a Business

Every part of your business -- from the back-end operations to the customer experience -- is affected by IT infrastructure. As more companies are making the switch to cloud-based services, spending in this area is expected to keep increasing even as traditional IT services slow a little. For business owners, investing in a comprehensive IT infrastructure is one of the most important decisions to make. It begins with choosing the right IT consultant and getting a full understanding of your company's needs and potential weak spots. They'll help set up your infrastructure and put you in a position for long-term success.