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Benefits of Switching to a Managed IT Service Provider Instead of DIY

For years, businesses would use the break/fix model to deal with…
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5 Ways Bad Customer Service Affects Your Business

Whether you choose to believe it or not, bad customer service can have a serious impact on the overall health of your business. In the short term, it can affect sales, and in the long term, it can affect your business in a myriad of ways. For example, it can harm your brand, your reputation, and more. In this post, we'll discuss 5 of the ways poor customer service can hurt your business, so you can determine what needs to be changed and what you can do about it - if anything.
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The Benefits of VOIP for Your Business

8 out of every 10 small businesses fold within 18 months of opening their doors. That harrowing statistic sheds light on the fact that in today's extremely competitive business landscape, being productive and keeping costs down is important to bucking the widespread trend of shrinking profits and potential failure. There are many ways businesses both big and small can trim their organization's fat and streamline their processes. Perhaps one of the most popular ways is by putting their traditional phone service on hold and upgrading to VOIP. VOIP, or Voice Over Internet Protocol phone services, works by converting sound into digital voice. It then transfers that digital signal through your pre-existing internet connection to complete calls.
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5 IT Desktop Support Certifications Your Support Team Should Have

These days, having IT support is vital for your business. If you're not a tech master, understanding troubleshooting and repair is difficult. But if you're not a tech expert, who says your staff is tech experts? While there are plenty of IT education and training opportunities, there are ways you can ensure your IT staff are true professionals. Certifications are one way to identify an experienced employee from an entry-level IT tech. But with so many types of certifications, many employers overlook this benefit. If you're hiring for an IT team, you need to check for certain certifications on their resumes. Here are 5 of the best desktop support certifications.
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5 Ways to Protect Yourself Against Ransomware Attacks

Worried about data security? If you're not, you probably should be. The number of ransomware attacks last year rose by over 90% with no sign of slowing down. If you're a business owner reliant on technology, you're putting your whole business at risk if you aren't putting up the best protection against ransomware that you can. But if you're unsure just how to respond, then these 5 ways to protect both you and your business from malicious intrusion should help.
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What Is Endpoint Encryption and How Does It Work?

A recent survey carried out in January 2018, revealed that 63 percent of businesses worldwide adopt the use of endpoint encryption in their networks. According to this same report, the endpoint encryption remains a powerful tool. It helps to protect an enterprise's database. Do you know that one single employee's mistake can impact the security of your company's entire network? Big businesses and small ones worldwide are susceptible to cyber threats. This can be in form of a network breach or stolen or lost computers.
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Big Data Trends in 2018 to Watch For

The amount of data stored on the Internet-connected servers around the world is nearly incalculable. The big four data tech companies' servers - Google, Amazon, Microsoft, and Facebook - hold more than 1.2 million terabytes of information alone. We're only now on the cusp of creating the computational power necessary to analyze this data, and put it to good use. When it comes to healthcare, having more data and more ways to access it and analyze it can lead to better patient care.
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How to Switch Your Business to Internet Calling: A Step By Step Guide

Is it time for your business to move away from landlines and enter the world of internet calling? You may be thinking: if people are cutting ties with landline phones, maybe you can do the same thing. Simply put, Voice over Internet Protocol (VoIP) allows you to make and receive phone calls via the internet. It is a fantastic tool for businesses that have work from home options. With the service, you can quickly add lines with less hassle than a traditional landline.
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What is VoIP Caller? What You Need to Know

Telecommunication is an ever-changing phenomenon. For decades, we've had a multitude of ways to reach out to people, and they've all come with specific benefits, limitations, and price points. But, things got tricky when it came to stuff like international calling service. Poor connections, dropped calls, and hefty price tags were just a few. Happily, the future marches on.
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How to Make a Business Continuity Plan: A Step by Step Guide

Disasters happen when we least expect it. Being prepared for the worst case scenario is what separates you from the other companies who aren't. If you're thinking ahead about the well being of your company or looking to revamp your business continuity plan, here's a guide to help you plan for when the worst case scenario becomes a reality.