6 Questions You Should Ask Your Managed Security Service About Data Breaches

Not all Managed Security Providers are created equal, just take a look at the recent news headlines.

The cost of a data breach is 3.6 million dollars on average among companies surveyed globally.

With hacker tactics becoming increasingly sophisticated, businesses are looking for solutions to keep their customer information and trade secrets safe.

One of the primary solutions many companies leverage in the fight for cybersecurity is employing a managed security team. Managed security teams leverage the collective experience of multiple security professionals to protect your company from today’s most destructive cyber threats.

If you’re thinking of saving money and maximizing your return on investment by hiring an external security team there are some questions you should ask teams you’re considering.

Our team at ThinkSecureNet has compiled a list of the top 6.

1) How Does Your Team Respond to Major Breaches?
With any security breach, a team should look to determine Who, What, When, Why and How.

  • Who was behind the attack? Understanding the person or entity behind a cyber attack can provide additional context as to motivations and tactics.
  • What was taken? Being able to quickly identify the data that was compromised can help you prepare for the resulting fallout.
  • When did the attack take place? Understanding the time frame of an attack can help identify responsibility for lapses.
  • Why were you a victim? Narrowing down a hacker’s motivations can help determine types of data that got breached. It also helps determine how the information will be leveraged.
  • How did this happen? Determining the how in a hacking situation is of paramount importance. It allows you to refine your processes. It will also enable you to hold liabilities accountable so attacks won’t take place again.

Your managed security team is only as good as their workflow. Their workflow in regard to dealing with data breaches should be one they can explain.

2) What Should I Be Doing to Prepare for a Data Breach?
Security teams are proactive in helping you prevent a breach. They should also be able to advise on what to do if the worst comes to pass.

Asking a security team for their advice on what you should do to prepare for security breaches can give you insight into their experience.

To prepare for a security breach, it’s of the utmost importance to have a contingency plan. After a breach, it’s difficult to think straight. During this time it’s best to minimize the number of decisions that get made.

Dealing with a security breach should feel like going through a fire drill. The more formulated your response, the fewer mistakes made.

3) What Experience Do You Have with My Industry?
Different industries have different security needs. A qualified managed security team shouldn’t take a one size fits all approach.

To help you discern how a security team can help you, ask them how they’ve managed clients like you in the past. Your managed security team should be able to describe workflows, regulations and more related to your business niche.

The right security team should also have worked with businesses of your size. Having experience working with various business sizes can ensure that security teams understand your company’s approach to decision making and what your priorities are.

4) Can You Manage My Current Security Infrastructure?
Many security teams will offer to sell you security technology they specialize in. These may be proprietary or resold solutions.

While this practice is not malicious and provides businesses with the opportunity to upgrade their current infrastructure, it should not be mandatory to buy into a certain platform.

A good security team should be able to provide their services leveraging your current infrastructure. This will enable you to keep your current departmental workflows if that’s important to you.

5) Will You Be Outsourcing Any of Your Responsibilities?
It makes sense for some security teams to outsource certain pieces of your company’s needs. This allows their primary team to focus on the avenues most essential to your security.

Understanding what a managed security team’s disposition towards outsourcing is early and letting them know your feelings is important. Your being transparent can help a security team alter their intended course of action. Or, if they won’t change their workflows, you can move on and find a more full service solution.

6) Who Are Your Employees and How Are They Qualified?
When you do business with a managed security company, you’re employing a team. That team is made up of employees who will be managing your account day in and day out.

Understanding the type of employees your security company hires can give you peace of mind that your security needs are in the right hands.

One of the best ways to understand the level of competency in security professionals is via their certifications. Certifications can give you a sense of what technologies and situations employees are required to have an in-depth understanding of.

Also, ask your cybersecurity provider what ongoing training their employees are required to partake in. The world of cyber threats is continuously evolving. Employees required to stay abreast on the latest threats can be invaluable to your company’s safety.

Wrapping Up Managed Security

Security breaches happen to major companies daily. Companies like Best Buy, Delta and more have been victims recently. Most companies will need to pay millions to manage breach fallout.

Hiring a qualified external managed security team can help you cut costs over internal solutions. This team will protect you and your customers from the threat of a data breaches.

If you’re looking for a full-service managed security team for your company, look no further than ThinkSecureNet.

ThinkSecureNet has been helping companies protect their most vital information for years. We work with companies in a variety of fields and offer industry-specific approaches to security.

Contact us today for your free security consultation! For more general information, read more on our blog.

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