VoIP, which stands for voice over Internet protocol, might sound like the latest technology, but the truth is that it’s been around for decades. It’s only been recently, with the widespread use of high-speed Internet, that VoIP has become accessible to everyone, though. If you’re a small business, and you’ve been trying to decide whether or not to switch to VoIP from a traditional phone service, here are some things you should consider:
Slash Your Costs
VoIP is extremely cheap when compared with traditional phone lines, and that’s why so many small businesses (particularly retailers who are looking to lower their overhead as much as possible) have made the switch. VoIP can cost as little as 40 percent as much as traditional phone lines, and that savings is enough for most businesses to start looking into what it would take to implement this alternative technology. Additionally, for those businesses who handle a lot of long-distance or international calling, VoIP can reduce (and often eliminate) the fees and costs that come with talking to someone halfway around the world.
IP Phones Can Leave The Office
When you use VoIP, you have the ability to take your phone, and hook it up to any Internet service. This means that if you need to go on a trip, or you’re going to a convention, that you can bring your business phone with you without any problem. This is a huge advantage for smaller businesses who don’t always have the luxury of being in the same place. It’s also nice to know that even if you pull stakes and move your business, you don’t need to reprint all your cards and fliers, since your phone number hasn’t changed.
Get Big Business Features
Small businesses usually deal with the bare bones when it comes to their phone service. The minimum number of lines, and maybe some voice mail. Anything else is going to start tacking on additional charges that those businesses can’t afford, more often than not. VoIP phone services, though, often include these extra features free of charge. On-the-fly conference calls, voice chat archiving, and other features that would typically be used to pull in extra fees from a big business client are now something that small businesses can make use of more easily.
No Busy Signals
There is nothing more discouraging for a customer trying to call you than getting a busy signal. Fortunately for retailers, though, there is no such thing when it comes to VoIP. Because, while VoIP phones function like traditional phones, they have the ability to shuffle and re-route calls so you never miss one. That means no customers hanging up, and deciding they’ll place their order with someone else, instead.
When a business has a traditional phone service, it can lag behind their needs. If a business has too many callers, or needs to expand into other offices (at home or abroad), then the phone company is always going to be one step behind. That can result in lost business, frustrated customers, and a feeling that you’re always scrambling to get your feet under you. While smaller retailers may not have the same scale of concerns as big businesses do, the difficulty with making sure their phone service covers all their needs adequately is something they still have to deal with. VoIP can be altered quickly, and painlessly, making sure that when a client needs changes, those changes are implemented fast. There’s no waiting around, and no lost business in the interim.
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